COR Policies

Please read prior to ordering! 

 

By ordering items from Seven Springs Customs DBA Complete Off Road ( Here after refereed to as SSC) , you are confirming that you have read and agree to our warranty and statement of liability below:

WARRANTY POLICY 
Warranty is limited to the cost of the replacement part. All warranties are limited to the Manufacturer’s warranty. All purchases are limited to one Warranty replacement. For claims call or email SSC FIRST for an R.G.A. (Returned Goods Authorization) number, we will then forward the R.G.A.number to you with a shipping address where the item(s) are to be returned to. Claims times vary and may take up to 8 weeks to be processed by some manufacturers. SSC has no control on how long it takes manufacturers to process the claims.  No further warranties are expressed or implied. Purchaser is responsible for all shipping (to and from) on warranty claims. Used parts have no warranty.

RETURNED GOODS POLICY
All returned goods will be subject to a minimum 20% restocking fee. All items must be returned in resellable condition (Original Box unopened and original packaging, no tape or fingerprints). Returned Items will be inspected for cleanliness, damage and completeness. Gears that have been mounted on carriers, gears or carriers that have had bearings pressed on, any nick or imperfection on gears, ect. will not be accepted. Customer is responsible for verifying that the parts received are correct for their application PRIOR to removing them from the their box. If you have any doubts, contact SSC. If SSC does send an incorrect part, that is deemed incorrect by SSC, SSC will issue a UPS Return label via email or U.S. Mail for the item to be returned. Upon receipt of this item in Unopened condition, SSC will send a replacement via UPS Ground at no charge. If Customer needs the item in a more timely fashion, They must prepay for the replacement part (and any expedited shipping means required other than U.P.S. Ground) and SSC will refund their payment minus the shipping charges upon receipt in New Unopened condition. Any Item that does not meet this criteria will not be accepted and will be returned at the customers expense. NO EXCEPTIONS! Customer will pay all shipping costs on exchanged items and warranty items to and from. Any items that have been miss-installed or modified from their original state will not be accepted for return. Tools, Roll Cages, Used Parts and Special Order items are Non-Returnable. Shortages / incorrect parts received must be reported to SSC within 30 days of receipt. SSC will not be liable for shortages or incorrect parts shipped after 30 days of receipt.

SALES TAX
Iowa residents will be charged sales tax.

Sales Tax will also be charged on special DS orders from Randy's Ring and Pinion  on shipments to Tennessee, California and Washington.

STATEMENT OF LIMITED LIABILITY
Because SSC has no control over the installation and/or other uses of our products, SSC will not be held liable for personal, property, legal, or financial damages or claims stemming from the use or misuse of any product we manufacture or sell. The purchaser assumes all responsibility for the safety, proper installation, performance, and applicability of these products. If you have any doubts or concerns about the installation, function, performance or proper use of any of our products, please contact us prior to the installation or use of the product.

SHIPPING

Domestic shipping is done with UPS. If expedited shipping in needed on your order you will need to call us 563-583-5363 and arrange the shipping via phone. For security reasons expedited shipping is not an available option for orders done through the website.

 

INTERNATIONAL ORDER

The most economical shipping method available for international orders is USPS. However due to weight and size restricitons some items, such as, but not limited to, fridges and lift kits may need to ship UPS.

International shipments may have taxes and duties assessed to them by your (customer) country. SSC can not and will not be responsible for these costs. Due to the many varing customs and duties charges imposed by various countries we are unable to estimate what these will be for the you (customer). You must contact your customs office or a brokerage dealer to find out what customs and duties will be for your order.

If an international package is refused by the customer and the package is returned to SSC the customer will still be charged the shipping cost, taxes and duties and a 20% restock fee.


PRODUCT AVAILABILITY AND PRICING

Do to the fact the SSC operates through Ebay, www.completeoffroad.com, walk in orders and processes phone orders. It is not possible to show real time in stock status on all retail sources. SSC makes every effort possible to keep all listings current. If an item you ordered is not available or has had a price change you will be contacted with the new price and or availability prior to shipping your order. If you are unable to wait for back ordered items or do not agree to the price difference we can cancel the order give you a refund.